GENERAL OFFICE POLOCIES:

Prescription Refills - Patients may request a prescription refill through our patient portal or by calling the office.  Refill request will generally be completed within 2 business days.  It is a patient's responsibility to request their refill with enough notice.  General refills are not considered urgent nor will they be marked such.  If your insurance plan requires a prior authorization for your medication, this could take additional time.  

Patient Portal Messages - Patients may contact their provider through our secure patient portal.  Messages will be responded to within 3 business days.  Patients should call the office directly for urgent medical issues.  The patient portal is intended for brief communications only, such as clarifying instructions discussed at a recent appointment, requesting medication refills, and addressing billing questions.  Inquiries about  new medical issues or lengthy discussions about ongoing medical conditions, are not appropriate for the portal.  An appointment will be required for our providers to adequately address these types of concerns.